Privacy Policy

Our Commitment to Your Privacy

Erica Atelier operates as an online clothing store based in Australia. We collect only the essential information needed to process your orders and deliver your purchases. We do not use cookies to track your browsing behavior and we do not collect unnecessary personal data.

1. Information We Collect

We only collect information that is necessary to fulfill your order and provide our services:

• Order Information: Name, shipping address, billing address, email address, and phone number
• Payment Information: Credit card details (processed securely through our payment processor - we do not store your payment information)
• Order History: Records of your purchases for customer service and warranty purposes

2. How We Use Your Information

Your personal information is used solely for:

• Processing and fulfilling your orders
• Shipping your purchases to you
• Communicating about your orders (order confirmations, shipping updates)
• Providing customer support
• Complying with legal obligations (such as GST requirements)

3. Information Sharing

We share your information only with:

• Shipping Companies: Australia Post and other delivery services to ship your orders
• Payment Processors: Secure third-party services to process your payments
• Legal Authorities: Only when required by Australian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for all data transmission
• Secure payment processing through certified payment providers
• Limited access to personal information by authorized personnel only
• Regular security assessments of our systems

5. Data Retention

We retain your personal information for:

• Order Information: 7 years (as required by Australian tax law)
• Customer Support: 2 years after your last purchase
• Payment Information: Not stored on our servers (handled by payment processors)

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications (if you've opted in)

7. Cookies and Tracking

8. Third-Party Services

Our website may use third-party services such as:

• WooCommerce: For e-commerce functionality
• Payment Gateways: For secure payment processing
• Shipping APIs: For calculating shipping costs and tracking

These services may collect information as outlined in their own privacy policies, but we ensure they meet Australian privacy standards.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Australian Privacy Act Compliance

This privacy policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to protecting your privacy in accordance with Australian law.