Terms and Conditions

Terms of Service

1. About Erica Atelier

Erica Atelier is an online clothing retailer based in Merrylands, NSW, Australia. We specialize in fashion that combines traditional artistry with modern versatility. Our business operates under Australian Consumer Law and all applicable regulations.

2. Acceptance of Terms

By accessing our website, browsing our products, or placing an order, you agree to:

• Be bound by these Terms and Conditions
• Comply with all applicable Australian laws
• Provide accurate and truthful information
• Be at least 18 years of age, or have parental/guardian consent

3. Products and Pricing

Product Information:

• We strive to display accurate product colors, sizes, and descriptions
• Colors may vary slightly due to monitor settings and lighting
• Product availability is subject to stock levels
• We reserve the right to limit quantities or discontinue products

Pricing:

• All prices are displayed in Australian Dollars (AUD)
• As a small business, we do not charge GST
• Shipping costs are calculated at checkout based on destination
• International customers may incur additional customs duties or taxes
• We reserve the right to change prices without notice
• Price errors will be corrected, and you'll be notified before processing

4. Orders and Payment

Order Process:

• Orders are subject to acceptance and stock availability
• You'll receive email confirmation when your order is accepted
• We may cancel orders for various reasons (stock issues, payment problems, etc.)
• Bulk orders may require additional verification

Payment:

• We accept major credit cards and other approved payment methods
• Payment is processed securely through third-party providers
• Full payment is required before order fulfillment
• Failed payments may result in order cancellation

5. Shipping and Delivery

Shipping Locations:

• We ship both within Australia and internationally to most countries
• Shipping rates vary based on destination, weight, and size
• International shipping may take longer due to customs processing
• Delivery times are estimates and may vary due to location, customs, and other circumstances
• You are responsible for providing accurate delivery addresses
• International customers are responsible for any customs duties, taxes, or import fees in their country
• We are not responsible for packages delayed or held by customs authorities
• Risk of loss transfers to you upon delivery or after failed delivery attempts

6. Returns and Refunds

Under Australian Consumer Law, you have certain rights regarding returns and refunds:

Change of Mind Returns:

• Items must be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition with tags
• Original packaging must be included
• Return shipping costs are at your expense unless item is faulty

Faulty or Incorrect Items:

• We'll provide free returns and full refunds for faulty items
• Incorrect items sent in error will be exchanged at no cost
• Contact us immediately if you receive damaged or incorrect items

7. Australian Consumer Law

Your rights under Australian Consumer Law cannot be excluded. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• Replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality

8. Website Content and Third-Party Materials

Our website may contain content from various sources:

• Original content created by Erica Atelier
• Third-party templates, plugins, and design elements used under appropriate licenses
• Stock images and graphics used under license
• Content from suppliers and manufacturers

While we respect all intellectual property rights and use materials appropriately, please contact us if you believe any content infringes on your rights.

9. Limitation of Liability

To the extent permitted by Australian law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the purchase price of the relevant product
• We are not responsible for delays caused by shipping carriers or circumstances beyond our control

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with Australian Privacy Law.

11. Dispute Resolution

If you have a complaint or dispute:

• Contact us first to resolve the issue directly
• We'll work with you in good faith to find a solution
• Unresolved disputes may be referred to relevant Australian consumer protection agencies
• These terms are governed by the laws of New South Wales, Australia

12. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these terms or any issues with your order:

• Email: shop [at] ericaatelier [dot] com.au
• Address: Merrylands, NSW, Australia
• Business Hours: Monday-Friday, 9am-6pm AEST

14. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.